Policies and Legal Info

Policies and Procedures

Please find a copy of  ISJ Privacy Policy Oct 19 v1 

Please find a copy of Complaints Policy Oct 19 V1

Risk Assessments

Please find a copy of our COVID 19 Risk Assessment June 20

Booking Information

All new bookings of Treatments are subject to a non refundable 15% booking fee. This charge is applied at the time of booking, and payment must be made prior to booking.

If you fail to give more than 24 hours notice of a change to the booking then the booking fee is fortified.

The 15% booking fee charge is deducted from the sum total of your treatment cost.

All Client’s records are recorded on an online secure database, this includes medical information, case notes and personal information. Written consent is obtained prior to any initial appointment in order for us to hold this information.

All information stored is specifically in relation to your appointments. All records are accessible by Clients at any given time. Please write to us at the address below and allow 7 working days for response.

Payment can be made via cash, bank transfer or card.

Legal Information

Registered Address

The Retreat

Counting House Way

Stoke Heath


B60 3QD

ISJ is registered with the Information Commissioners Office